HELP
If you are stuck call us or email us - contact
D'Arcy.
Using the site
Click a drop down box on the left and you will see a choice of
Artists or Categories. Highlight the choice you are interested in and
click the search button. You will then see all the pictures on our website
that fit with your choice in this area of the web page.
To order or to see an enlarged view of the artwork, click the details...
link below the image. You will then see another page where you can order
by entering a quantity, and select framed or unframed, then clicking the
buy button. you can keep selecting items until you are finished by repeating
the searches as above. To see what you have selected and go to the checkout/remove/edit
items in your list of selections click the My Selections link at any time.
Orders placed on Saturday and Sunday will not be processed until Monday.
Prices
All our prices are quoted in UK Pounds Sterling (£), and
include VAT at 17.5%, but do not include delivery fees which are explained
below. Our Checkout system will calculate the delivery costs and include
them in the final price but these are not applicable to orders outside
the UK and Northern Ireland.
Postage and Packaging Costs
Delivery Charges UK and Northern Ireland
Mounted Prints £4 per print
Framed Prints £15.00 per print
Delivery outside UK
We will quote for each order.
Delivery Time
Delivery will be within 7 working days within UK and Northern Ireland.
If goods are out of stock, we will contact you with the expected time
of arrival back in stock. Your Credit Card will not be charged until your
goods are ready to leave the warehouse.
Overseas Orders - will be quoted for delivery charges and expected time
of arrival. Foreign orders will not take into account any VAT reductions
you may be entitled to - these will be taken off at D'arcy and copies
of your invoice ex VAT will accompany your goods. Local import duties
may be payable on receipt of goods.
Payment
We accept Visa, Access, Mastercard and Cheques
Out of Stock Items
If goods are out of stock, we will contact you with the expected time
of arrival back in stock. Your Credit Card will not be charged until your
goods are ready to leave the warehouse.
Returning Goods
If goods are returned within 21 days we will refund your money
in full.
Privacy Policy
Your right to privacy is important to us.
We are keen to strike a fair balance between your personal privacy and
ensuring you obtain full value from the internet and other products and
services we may be able to market to you.
Subscription
In some areas of our web site, we ask you to provide information that
will enable us to enhance your site visit or reply to you after your visit.
This would include where you provide feedback to us through email or any
on line survey we may offer from time to time. So we ask you to give us
your name, e-mail address and other personal information that will be
needed to supply the services to you. We may use your personal data for
future e-mail mailings, support, notification of new products or new versions,
general correspondence regarding the products and correspondence which
may relate you. If you would rather not receive future marketing e-mails
from us please inform us by e-mail at sales@artbydarcy.co.uk
The information you provide will be kept confidential and will be used
only to support your customer relationship with us. We do not disclose
or sell your information outside our corporate group except if we sell
the whole or part of our business.
Trading from our web site - online security
Making sure you can buy safely on line is a priority for us and we have
made strenuous efforts to ensure that security is one of our highest priorities
and we have devoted a great deal of effort to ensure that our online security
measures help to safeguard your information. We use industry-standard
Secure Sockets Layer (SSL) technology to allow for the encryption of:
- Potentially sensitive information such as your name and address
- Critically-sensitive information like your credit card number
If concerned only about the privacy of your credit card information, we
encourage you to submit your order electronically without a credit card
number and we will contact you to obtain this information.
We hope that once you understand the measures we take to help ensure secure
transactions and privacy, and the steps you can take yourself, you will
be as happy about the safety of your online transaction and order information
as we are.
We have no desire to infringe your privacy while using our site and we
will never provide your personal information to anyone else except if
we sell our business in whole or in part.
We hope you enjoy our website, please contact us if there is
anything we can help with.
Trade enquiries are most welcome - please contact sales@artbydarcy.co.uk